What is HasLab?
HasLab is the crowdfunding platform bringing limited-edition collectibles into the hands of fans.
When you back a Project, you are making a commitment to purchase the product that will only be fulfilled if the minimum number of backers is reached during the “Project Backing Period”. Each Project will have its own campaign duration during which you can back the Project. Once the minimum number of backers has been reached, your backing becomes an "Order" and your payment is collected at the completion of the Project Backing Period. Then the Product will be made and ultimately shipped.
How does it work?
Our goal is to bring to life the trophy items fans have been dreaming of. Here’s how it works: if we reach the minimum number (or more!) of backers by our given deadline, we’ll head to production. It’s that simple.
Questions about Shipping, Returns and Cancellations?
Click here for answers about our Shipping, Returns and Cancellation policies.
Where can I get updates?
If you are a backer you can stay in the loop via email updates or by visiting the project on the HasLab tab.
When will I be charged?
If the campaign goal is reached by the given deadline, your preferred payment method will be charged.
Please note that when you back the campaign, you will see a pre-authorization charge for the amount of your order that could last up to seven days. If you have any questions, please contact us via email at CustomerService@HasbroPulse.com (Monday through Friday: 8AM to 7PM ET, Saturday: 8:30AM to 5:00PM ET).
What is the estimated ship date?
Estimated shipment dates vary per HasLab campaign. Please visit the Project on the HasLab tab frequently to stay up-to-date.
Will HasLab products be available for purchase at other retailers?
HasLab products will only be available for purchase through Hasbro Pulse, under the terms and conditions described herein. We reserve the right to make the products (or similar versions of the products) available at other sources, such as online stores and retail locations, but such availability is not guaranteed.
We're here to help!
Email us at CustomerService@HasbroPulse.com
Email: Monday through Friday: 8:00am to 7:00pm, Saturday - 8:30 am to 5:00pm ET
Chat: Monday through Friday: 8:00am to 7:00pm, Saturday 8:30am to 5:00pm ET