Orders, Shipping, Tracking
Where can I ship my order?
We currently offer shipping to all U.S. states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Canada, and APO/FPO addresses. Duty, handling, and processing fees are included in the shipping costs calculated at checkout.
For APO/FPO standard shipments, please allow a minimum of four weeks from the ship date for delivery.
For shipments to Canada, Alaska, Hawaii, the U.S. Virgin Islands, and Puerto Rico, please allow six to seven business days (or longer for outlying areas) from the ship date for delivery.
FedEx Standard Priority and FedEx Express orders placed before 10:30AM EST will ship the same business day (Monday through Friday, excluding holidays) if all items are in stock. Please note that orders placed on weekends or holidays will ship the next business day.
What methods of payment do you accept?
We accept American Express, MasterCard, Visa, Discover, PayPal, and Apple Pay. If you select PayPal as your form of payment, you will continue through the standard checkout process, then automatically proceed to PayPal.com to enter your PayPal payment details. At this time, we cannot accept PayPal or Apple Pay as a form of a payment for pre-order purchases.
Please note that all prices are in USD.
What are my shipping options?
When choosing a shipping option, it is important to consider how quickly you would like to receive your order. If you would like to expedite your order, we offer FedEx Standard Priority and FedEx Express. These orders must be received by 10:30AM EST to ship the same business day it is placed. Shipping costs are calculated at checkout.
How much will it cost to ship my order?
FedEx Smartpost via USPS
Will be used for APO/FPO addresses = allow 4 plus weeks
FedEx Smartpost 7-10 days
$0 - $49.99 = $6.99
Free Smartpost shipping on orders over $50.00
FedEx Standard 3-5 days
$0 - $25.00 = $8.99
$25.01 - $50.00 = $9.99
$50.01 - $75.00 = $10.99
$75.01 - $100.00 = $12.99
$100.01 - $150.00 = $14.99
$150.01 – and up = $16.99
Premium Members: Please note when checking out, you must select Standard to get your free shipping.
FedEx Priority 2-3 days
$0 - $25.00 = $19.99
$25.01 - $50.00 = $29.99
$50.01 - $75.00 = $34.99
$75.01 - $100.00 = $39.99
$100.01 - $150.00 = $44.99
$150.01 – and up = $49.99
FedEx Express 1-2 days
$0 - $25.00 = $29.99
$25.01 - $50.00 = $34.99
$50.01 - $75.00 = $39.99
$75.01 - $100.00 = $44.99
$100.01 - $150.00 = $49.99
$150.01 – and up = $54.99
Shipping to Canada FedEx international Economy 7- 10 days
$0.00 - $25.00 = $19.99
$25.01 - $50.00 = $21.99
$50.01 - $75.00 = $24.99
$75.01 - $100.00 = $26.99
$100.01 – up = $29.99
NON-CONTIGUOUS UNITED STATES
FedEx Economy 7-10 days
$0.00 - $25.00 = $8.99
$25.01 - $50.00 = $11.99
$50.01 - $75.00 = $14.99
$75.01 - $100.00 = $16.99
$100.01 – up = $19.99
Are there any restrictions on ordering for shipments to Canada?
Certain items cannot ship to Canada. These items will be identified as you select products and make your way through the shopping cart process.
Please note that for shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the “importer” of record and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing our Canadian customs broker to act as agent on the importer’s behalf (whether the importer is you or another person) with Canada Border Services Agency (CBSA) to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable duties, fees, and taxes arising from such importation, on behalf of the importer in accordance with all applicable Canadian legal requirements. At checkout, the total amount for “shipping” will include all applicable duties and fees (in addition to all freight and handling fees), and the total amount for “taxes” shall include all applicable sales tax.
Can I use discounts or promotion codes?
Promotional terms will state if discount code can be used on a specific item.
I had items into my cart, but when I went to check out they were gone! How does that happen?
Placing an item in your cart does not reserve it, since product is not committed until you complete the checkout process and receive an order number on the confirmation page. An item can also sell out while you are attempting to finalize your order due to high demand. Please note that if there is a problem processing your order, you will be notified immediately. Failure to promptly respond accordingly may result in your order being canceled.
Will I be charged sales tax?
Sales tax will apply to orders shipped to all states, except to Alaska, Delaware, Idaho, Montana, New Hampshire, and Oregon. Sales tax rates vary by state and are subject to change, so be sure to enter your shipping address at checkout to review the sales tax amount.
We do not collect taxes for military addresses or U.S. Territories (Puerto Rico, Guam, and the U.S. Virgin Islands).
Shipments to Canada will be assessed appropriate GST/PST or HST.
Why am I charged before my order has shipped?
Unless your order includes a crowdfunded or pre-order product, your form of payment will be charged as soon as your order is accepted and processed. If you place an order for a pre-order product, your form of payment will be authorized and collected once the item is ready to ship. If you place an order for a crowdfunded product, your form of payment will be authorized and collected once the sign-up period has expired and the project is backed.
Will phone orders be accepted?
At this time, we are not accepting orders via phone. All orders must be placed online.
Can I send gifts to multiple locations in the same order?
No, you will need to place separate orders.
How can I cancel or modify an order?
We try to fulfill orders very quickly, so please contact us as soon as possible at 1-866-278-4264 (Monday through Friday: 8:00am to 7:00pm EST, Saturday: 8:30am to 5:00pm EST). We cannot guarantee requests for cancellation received via email will be handled before your order enters the shipping process.
Crowdfunded or pre-order orders may be cancelled or modified at any time before payment has been processed. Payment for pre-order orders will be processed when product is received at our warehouse and available to ship. Payment for crowdfunded orders will be processed once the sign-up period has expired and the project is backed.
How do I change my address?
If you have a Hasbro Pulse account, click here. Once logged in, click “Details and addresses” to update your address book.
Keep in mind only customer service can attempt to change the address of an order that is in the fulfillment process. You can reach them at 1-866-278-4264 (Monday through Friday: 8:00am to 7:00pm EST, Saturday: 8:30am to 5:00pm EST) for assistance. If a crowdfunded or pre-order product is not yet in the fulfillment process, you can personally change the address.
Do you offer gift wrapping?
We do not currently offer a gift wrap option.
What is the status my order?
Once your order is on its way, you will receive a shipping notification via email. You can track your order through the confirmation email, or through logging into your account.
Why do I see multiple versions of my order # in my order history?
Orders which contain either a Pre-Order item or HasLab project backing will split into sub-orders and will be reflected in your account. Each sub-order will be treated as an individual order; however, no additional shipping costs will be incurred.
What should I do if I never received an order confirmation email?
If you did not receive a confirmation e-mail within four hours of placing an order, it may be due to the following:
- Your email provider may be blocking our attempts to communicate with you.
- You may have entered your email address incorrectly when setting up your account.
If you believe our communication may have been blocked, check your junk mail folder and/or turn off your spam filter to allow email from HasbroPulse.com, then contact us at to request a new order confirmation be sent to you.
Going forward you can prevent our emails from landing in your junk mail by adding CustomerService@HasbroPulse.com to your address book.
If you have the incorrect email noted on your account, please contact us at to have the email address updated and the order confirmation sent to the correct address.
Why did I only receive part of my order?
You may receive several shipments for one order. Please refer to your order confirmation for order details.
Why did the estimated ship date of my pre-order change?
Sometimes we receive product in earlier or later than we originally anticipated due to factors outside of our control. In either case, we will email you to let you know if the date was moved in or moved out.
What should I do if I have not received my order?
If you have tracked the status of your order and it indicates your items have been delivered, please email us at CustomerService@HasbroPulse.com or call us at 1-866-278-4264 (Monday through Friday: 8:00am to 7:00pm EST, Saturday: 8:30am to 5:00pm EST) within 3 days of the date delivered.
Do you sell gift cards?
We do not sell gift cards at this time.
How do I check my gift card balance?
To obtain the balance of your gift card, contact us at 866-278-4264.
How do I use a gift card to make a purchase?
To redeem your eligible gift card, contact us at 866-278-4264. Our team is standing by to assist you with your order. Please have your gift card available when you call.
Can I purchase in bulk?
If you would like to purchase products in bulk for a special event, business, or non-profit, please email your request to BulkSales@Hasbro.com.