Product
How do I know if an item I want is available?
The availability of each Hasbro Pulse item is shown on its product description page. Most in-stock items ship (leave our fulfillment center) within one business day (Monday through Friday, excluding holidays) of when order is placed.
We will ship pre-order items as soon as they become available.
The availability of any item we sell is subject to change.
What exclusives do you have planned for the future?
We are always working on adding new exclusives, so we suggest checking our exclusive category page regularly.
Where can I find more information on an item?
On each product description page, we describe the item, highlight its special features, show its availability, and offer shipping details. In addition, we suggest similar items or accessories you might like. If you have a specific question that cannot be answered with the information provided, we’re here to help.
- Email us at CustomerService@HasbroPulse.com
- Chat with us by clicking the icon at the bottom right of your screen (Monday through Friday 8:30am to 7:00pm, Saturday - 8:30am to 5:00pm ET)
Pre-Order
We are happy to offer select pre-order items. Though these items are not yet available to ship, we provide an estimated ship date on each product description page (subject to change).
At the time of your order for a pre-order item, we authorize your card on file to ensure that it is valid and has funds available. Nothing is collected at this time for pre-order items, and this authorization will disappear in a matter of days (time depends on your card issuer). We only collect for pre-order purchases when the product is about to ship. If there are any issues with your order, we will send you an email.
What if a product I ordered is missing parts or instructions?
If an item you ordered is missing parts or instructions, please contact Consumer Care. Hasbro offices are currently closed, but we invite you to send us an email or chat with us online. Please visit www.hasbro.com, and click Consumer Care.
