What is Hasbro Pulse’s return policy?

We hope you are completely satisfied with your order. If for any reason you are unsatisfied, you may return most unopened items sold by within 90 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described below under “Ineligible Returns”.


Ineligible Returns

We cannot accept any item that has been opened for return or replacement. We cannot accept any customized or personalized items for return or replacement. If your item has a manufacturing defect, please contact the Hasbro Consumer Care team. Hasbro offices are currently closed, but we invite you to send us an email or chat with us online.  Please visit, and click on Consumer Care.


Requesting a Return Merchandise Authorization

You are a valued customer, and we want your shopping experience with us to be hassle free. If you need to return an eligible item, please contact us to obtain a Return Merchandise Authorization number. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.


Processing Your Return or Replacement

Please allow 21 days to process your return. You will receive an email notification once your return has been received and processed. If we are unable to send a replacement due to high demand and limited quantities, we will issue a refund instead. Please allow up to two billing cycles for any refund to appear on your statement.


Returns on Items Purchased with Discount or Promotional

If you return an order that was placed with a promotional code, discount, or offer, you'll be refunded for the amount you paid after the discount was applied.


What if I received the wrong item or a damaged item?

If you received the wrong item or a damaged item, we’re here to help.  

  • Email us at
  • Chat with us by clicking the icon at the bottom right of your screen (Monday through Friday: 8:30AM to 7PM EST, Satureday: Closed)
  • Call us at 1-866-278-4264 (Monday through Friday: 8:00am to 7:00pm ET, Saturday: 8:30am to 5:00pm ET)