Shipping & Return Policy


SHIPPING POLICY:

For Non-Crowdfunded Products

One ship method per order. If shipping to Canada, your order will ship FedEx International Economy.

Please check the availability of product and shipping approximations of each item in your order to ensure timely delivery.

Product Availability

The availability of each item we sell on HasbroPulse.com is shown on the product description page. Most in stock items ship within one business day of when you place your order (Monday through Friday, excluding holidays.) By “shipped” we mean the item has left our fulfillment center. We offer some of our items as pre-order and will ship to you as soon as they become available. The availability of any item we sell is subject to change.

Shipping Address

We are currently shipping to all US States, District of Columbia, Puerto Rico, the US Virgin Islands, Canada, and APO/FPO addresses.

When you set up your account, you can establish a shipping address to use on all orders. For your convenience, you can access your account at any time to make changes to this information.

Shipping Options

We offer several shipping options to meet your needs when shipping in the contiguous US and one option for shipments to Canada.

Note: Please allow extra shipping time for orders delivered to Alaska, Hawaii, Puerto Rico, and U.S Virgin Islands

Please note that for shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the importer of recorder (the “Importer”) and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing our Canadian customs broker to act as agent on the Importer’s behalf (whether the Importer is you or another person) with Canada Border Services Agency (“CBSA”), to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable requirements. At check-out, the total amount for “Shipping” will include all applicable duties and fees (in addition to all freight and handling fees) and the total amount for “Taxes” shall include all applicable sales tax.

If all items are in stock, express orders are shipped overnight for delivery within one business day within the US. Express orders placed before 10:30AM EST will ship the same business day (Monday through Friday, excluding holidays) if all items are in stock. Please note that orders placed on weekends or holidays will ship the next business day. Express service is not available for shipments to Canada, Puerto Rico, Hawaii, Alaska, or U.S. Virgin Islands.

When your order consists of multiple items, we will always attempt to group your items into as few shipments as possible. At times, when your order contains multiple items, it may be necessary to send your items in separate shipments to ensure that you receive them in a timely manner.

For Crowdfunded Products

SHIPPING
Estimated Shipping Dates
If the campaign is successfully backed with the minimum number of backings during the applicable deadline for backing a product (the "Project Backing Period"), then the project will proceed to the production phase. For details regarding shipping dates and timelines please review the order confirmation emails sent by us, visit the FAQ or the product-specific page.

Shipping Address
We are currently shipping to all US States, District of Columbia, Puerto Rico, the U.S. Virgin Islands, APO/FPO addresses and Canada. Please note we cannot ship to a P.O. Box or any other country at this time.

Shipping Options
Included in your order is standard shipping. Once you receive your shipment notification email, please allow 3-5 business days from the date shipped and a minimum of 4 weeks to APO/FPO addresses for delivery.

Please allow extra shipping time for orders delivered to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.


RETURN POLICY:

Return and Replacement of Non-Crowdfunded Products

We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items sold by HasbroPulse.com within 90 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described below under “Ineligible Returns/Replacements” and/or on the product’s description page.

Ineligible Returns/Replacements

We cannot accept for return or replacement any item that has been opened, unless it arrived to you in damaged condition.

Defective Products

If you received an item that was defective, please contact Consumer Care at 1-800-255-5516 or visit Hasbro.com, Consumer Care.

Requesting a Return Merchandise Authorization

You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return an item to us and the item is eligible for return, please call us at 1-866-278-4264 to obtain a return merchandise authorization number and information on how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.

Packing and Sending Your Return

  1. Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
  2. Affix the shipping label securely to the outside of the box.
  3. Send your Return to us using an insured or trackable shipping that is most convenient for you.

Requesting a Replacement

During the Return Merchandise Authorization, you can request a replacement for the same item (subject to availability) if it arrives damaged.

Requesting a Refund

If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged.

Processing Your Return

Please allow 21 days for us to process your return. You will receive notification via e-mail confirming that your return has been received and processed. If, after 21 days, you still have not received an e-mail that your return has been processed, please contact our Customer Service Center at 1-866-278-4264. Please allow up to two billing cycles for any eligible refund to appear on your statement.

Undeliverable Shipments

When packages are returned to us as an undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order.

Canceling or Changing an Order

Once an order has been submitted, you must contact our Customer Service Center at 1-866-278-4264 to attempt to cancel or change it. We are unable to honor customer requests to cancel or change orders that have already entered the fulfillment process except for remaining items in a partially shipped order.

Contacting Our Customer Service Center

  • Call Us: 1-866-278-4264 (8 AM - 8 PM ET, Monday - Friday, 10 AM - 6:30 PM ET Saturday)
  • E-mail Us: CustomerService@HasbroPulse.com
  • Chat with us by clicking the icon at the bottom right of your screen (Monday - Friday, 9 AM - 6 PM EST)

Returns of Crowdfunded Products

CANCELLATION AND REFUNDS/RETURNS

Cancelling Your Order
If you need to cancel your order, you must do so within 30 days of the completion of the applicable Project Backing Period by contacting our Customer Service Center at 1-866-278-4264.

Returns and Refunds
If your product arrives damaged due to transit, you may request a return within 30 days of delivery for a replacement or a refund by contacting us at 1-866-278-4264 to obtain a Return Merchandise Authorization number and information on how to print a return label. We cannot accept for return or replacement any item that has been opened, unless it arrived damaged. If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. You will be responsible to pay the return shipping costs. All eligible refunds are made to the original form of payment. If your product arrives damaged due to transit or fails to comply in all material respects with the specifications for the product, please contact Consumer Care at 1-800-255-5516.

Processing Your Return
Please allow 21 days to process your return. You will receive notification via e-mail that your return has been received and processed. If, after 21 days, you still have not received an e-mail that your return has been processed, please contact our Customer Service Center at 1-866-278-4264. Please allow up to two billing cycles for any eligible refund to appear on your statement.

Requesting a Return Merchandise Authorization
If you do need to return an item to us and the item is eligible for return, please call us at 1-866-278-4264 to obtain a return merchandise authorization number and information on how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.


Packing and Sending Your Return

  1. Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
  2. Affix the shipping label securely to the outside of the box.
  3. Send your Return to us using an insured or trackable shipping that is most convenient for you