Return Policy
Return and Replacement of Non-Crowdfunded Products
We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items sold by HasbroPulse.com within 30 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described below under “Ineligible Returns/Replacements” and/or on the product’s description page.
Ineligible Returns/Replacements
We cannot accept for return or replacement any item that has been opened, unless it arrived to you in damaged condition.
Defective Products
If you received an item that was defective, please contact Consumer Care by or visiting Hasbro.com, Consumer Care.
Requesting a Return Merchandise Authorization
You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return an item to us and the item is eligible for return, please call us via chat or email us at Customerservice@HasbroPulse.com to obtain a return merchandise authorization number and information on how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.
Packing and Sending Your Return
- 1.Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
- Affix the shipping label securely to the outside of the box.
- Send your Return to us using an insured or trackable shipping that is most convenient for you.
Requesting a Replacement
During the Return Merchandise Authorization, you can request a replacement for the same item (subject to availability) if it arrives damaged.
Requesting a Refund
If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged.
Processing Your Return
Please allow 21 days for us to process your return. You will receive notification via e-mail confirming that your return has been received and processed. If, after 21 days, you still have not received an e-mail that your return has been processed, please contact our Customer Service Center at Customerservice@HasbroPulse.com. Please allow up to two billing cycles for any eligible refund to appear on your statement.
Undeliverable Shipments
When packages are returned to us as an undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order.
Canceling or Changing an Order
Once an order has been submitted, you must contact our Customer Service Center at CustomerService@HasbroPulse.com to attempt to cancel or change it. We are unable to honor customer requests to cancel or change orders that have already entered the fulfillment process except for remaining items in a partially shipped order.
Contacting Our Customer Service Center
- E-mail Us: CustomerService@HasbroPulse.com
- Chat with us by clicking the icon at the bottom right of your screen (Monday through Friday: 8:30am to 7:00pm ET, Saturday: Closed)
- Call us at 1-866-278-4264 (Monday through Friday: 8:00am to 7:00pm ET, Saturday: 8:30am to 5:00pm ET)
Returns of Crowdfunded Products
CANCELLATION AND REFUNDS/RETURNS
Cancelling Your Order
If you need to cancel your order, you must do so within 30 days of the completion of the applicable Project Backing Period by contacting our Customer Service Center at CustomerService@HasbroPulse.com.
Returns and Refunds
If your product arrives damaged due to transit, you may request a return within 30 days of delivery for a replacement or a refund by contacting us at CustomerService@HasbroPulse.com to obtain a Return Merchandise Authorization number and information on how to print a return label. We cannot accept for return or replacement any item that has been opened, unless it arrived damaged. If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. You will be responsible to pay the return shipping costs. All eligible refunds are made to the original form of payment. If your product arrives damaged due to transit or fails to comply in all material respects with the specifications for the product, please contact Consumer Care at 1-800-255-5516.
Processing Your Return
Please allow 21 days to process your return. You will receive notification via e-mail that your return has been received and processed. If, after 21 days, you still have not received an e-mail that your return has been processed, please contact our Customer Service Center at CustomerService@HasbroPulse.com. Please allow up to two billing cycles for any eligible refund to appear on your statement.
Requesting a Return Merchandise Authorization
If you do need to return an item to us and the item is eligible for return, please contact us at CustomerService@HasbroPulse.com to obtain a return merchandise authorization number and information on how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.
Packing and Sending Your Return
- Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
- Affix the shipping label securely to the outside of the box.
- Send your Return to us using an insured or trackable shipping that is most convenient for you.
