Delivery & Return Policy
DELIVERY POLICY:
For non-Crowdfunded Products
Product Availability
Please check the availability of Products and the delivery date range of each item in your order to ensure timely delivery.
The availability of each item we sell on https://uk.hasbropulse.com is shown on the product description page. Most in stock items are dispatched within 2 business days of when you place your order (Monday through Friday, excluding bank holidays in the UK). By “dispatched” we mean the item has left our fulfillment center. We offer some of our items as pre-order and will deliver to you as soon as they become available.
The availability of any item we sell is subject to change.
Delivery Address
We deliver to most addresses in the United Kingdom. We regret we are unable to ship to the Channel Islands (including Jersey and Guernsey). We cannot deliver to P.O. Boxes.
When you set up your account, you can establish a delivery address to use on all orders. For your convenience, you can access your account at any time to make changes to this information.
Delivery Options
We currently offer standard delivery only.
Standard delivery - Allow 2-3 business days (excluding bank holidays in the UK) from date of dispatch. Please allow 1 additional business day for delivery to the Isle of Man.
When your order consists of multiple items, we will always attempt to group your items into as few deliveries as possible. At times, when your order contains multiple items, it may be necessary to send your items in separate deliveries to ensure that you receive them in a timely manner.
Delivery Costs
Delivery is free on orders of GBP 50.00 or more.*
The standard delivery cost for orders of less than GBP 50.00 will be GBP 3.99.
*Exclusions to free or discounted delivery may apply to certain Crowdfunded Products.
We may change or remove delivery charges from time to time.
Undeliverable Products
When packages are returned to us as an undeliverable, we will attempt to contact you via phone or
e-mail in order to obtain a different delivery address to re-deliver the order.
For Crowdfunded Products
Timing of Delivery
If the campaign is successfully backed with the minimum number of backers by the campaign deadline (the "Project Backing Period"), then the project will proceed to the production phase. Estimated availability dates vary per HasLab campaign, so please visit the project on the HasLab tab frequently to stay up to date when it becomes available.
Once your Crowdfunded Product has been produced, please allow 2-3 business days (excluding bank holidays in the UK) from the date of dispatch for delivery. Please allow 1 additional business day for delivery to the Isle of Man.
Delivery Address
We deliver to most addresses in the United Kingdom. We regret we are unable to ship to the Channel Islands (including Jersey and Guernsey). We cannot deliver to P.O. Boxes.
Delivery Options and Delivery Costs
We currently offer standard delivery only. Check the specific project page for details on delivery options and costs. Once you receive your delivery notification email, please allow 2-3 business days from the date of dispatch for delivery.
For other delivery information such as delays in delivery, missed delivery and late delivery please see our Terms of Use.
RETURN POLICY:
For non-Crowdfunded Products
Cancelling or Changing an Order
Once an order has been submitted, you will be unable to change or cancel your order once confirmed in checkout. You must contact Customer Service here to attempt to cancel or change it. We are unable to cancel or change orders that have already been dispatched except for remaining items in a partially delivered order.
Pre-order Products may be cancelled or modified at any time before payment has been processed. To cancel, log into your account, navigate to ’My Orders’, click into your order, then cancel the item. You can also contact Customer Service here to cancel your order.
For Crowdfunded Products
Cancelling Your Order
You can cancel your backing at any time before the completion of the Project Backing Period. To cancel, log into your account, navigate to ’My Orders’, click into your order, then cancel the item. You can also contact Customer Service here to cancel your order.
For All Products
Return and Replacement
We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied or have changed your mind about the Product, you may return most items bought on https://uk.hasbropulse.com within 30 days of delivery and receive a replacement or refund. For the costs of return please check Costs of Return .
Items that are not permitted to be returned are described below under “Ineligible Returns” and/or on the product’s description page.
Ineligible Returns
You do not have a right to change your mind in respect of:
Products which are customised, bespoke or personalised (for example, when a Product has been engraved or otherwise personalised);- Products which are customised, bespoke or personalised (for example, when a Product has been engraved or otherwise personalised);
- Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
- sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and
- any Products which become mixed inseparably with other items after their delivery.
These exceptions do not apply to or limit your legal rights in case of your items being faulty or misdescribed.
If an item was sold as a set, individual elements of that set cannot be returned for a refund. Please return the entire set if you are requesting an eligible refund.
Faulty or Misdescribed Product
Without affecting your right to change your mind, as set out above, if you receive a Product that is faulty or misdescribed, you may get the Product repaired or replaced or get some or all of your money back:
-
during the 30 days from delivery of the Product, you can:
- ask us to repair or replace the Product; or
- return the Product to us and get all of your money back:
-
after this 30-day period:
- you need to give us at least one chance to repair or replace the Product;
-
if you are then not happy with the repair or replacement or if either option (i) is not possible, (ii) is not completed within a reasonable time or (iii) causes significant
inconvenience to you, you can:
- keep the Product and get some of your money back; or
- return the Product to us and get all of your money back
If you have asked us to repair or replace the item within the 30-day period and you are unhappy with the repair or replacement, you have until the end of the 30-day period or 7 days (whichever is longer) to return the Product to us and get your money back.
If you request a repair or replacement of the Product, you must return the Product to us. Please contact Customer Service here for a return merchandise authorisation number and further instructions. We will pay the costs of return if the Product is faulty or misdescribed.
If you want us to repair or replace a Product, you can tell us which option you prefer but we can decide that the other option is more appropriate if your preferred option is not possible or disproportionate compared to the other option.
Damaged Product
We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. If an item arrives damaged, please notify Customer Service here .
Returning the Product and Requesting a Return Merchandise Authorisation
You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return an item to us and the item is eligible for return, please contact Customer Service here to obtain a return merchandise authorisation number and instructions. Please note that we cannot accept any returns without a return merchandise authorisation. All unauthorised returns will be returned to sender.
Packing and Sending Your Return
- Once you have received your return merchandise authorisation number, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old delivery labels and barcodes have been removed.
- Write the return merchandise authorisation number on the outside of the box, along with the address provided in the instructions.
- Send your return to us using an insured or trackable delivery that is most convenient for you. Please ensure that you ask for proof of postage and retain this as it provides your unique tracking number.
If your item is eligible for a free return via Yodel, please enter the return merchandise authorisation number via the URL provided to print a free return address label or to create a QR code and take your return to the nearest Post Office. Please ensure that you ask for proof of postage and retain this as it provides your unique tracking number.
You must post the item back to us at Hasbro UK, Caswell Way, Reevesland Industrial Estate, Newport, NP19 4YH, United Kingdom.
Requesting a Replacement
During the return merchandise authorisation, you can request a replacement for the same item (subject to availability) if it arrives damaged.
Costs of Return
You will need to pay the costs of return for the Products. Hasbro will pay the costs of return if:
- the Product is faulty or misdescribed; or
- if you are ending the contract because we have told you of an upcoming material change to the Products and/or Services or the Terms of Use, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. Please see our Terms of Use for more information about your right to end the contract with us.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
Refund
If a refund is issued, the purchase price of the item including delivery costs (where applicable) will be credited. All eligible refunds are made to the original form of payment.
However, if you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Product, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Product and later discover you have handled the Product in an unacceptable way, you must pay us an appropriate amount
Please note we cannot issue a refund to gift recipients; however, you may request a replacement or repaired item to be sent to the gift recipient if the item is faulty or misdescribed.
We will make any refunds due to you as soon as possible.
If you are exercising your right to change your mind, we will make a refund within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
Processing Your Return or Replacement
Please allow 14 days for us to process your return. You will receive notification via e-mail confirming that your return has been received and processed. If we are unable to send a replacement
due to high demand and limited quantities, we will issue a refund instead. If, after 14 days, you still have not received an e-mail that your return has been processed, please contact
Customer Service at
Contact Us.
Contacting Customer Service